Delivery & Returns

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Delivery options

Hermes Tracked 48: FREE 2 - 3 Business Days

Royal Mail Tracked 48: FREE Order by 3pm 2 - 3 Business Days

Royal Mail Tracked 24: £3.99 Order by 3pm 1 - 2 Business Days

Royal Mail Special Delivery: £6.99 Order by 3pm Next Business Day

Delivery information

Hermes Tracked 48

Royal Mail Tracked 48

Mainland UK: 2-3 business days after dispatch.
Highlands & Islands: 4-5 business days after dispatch

Royal Mail Tracked 24

Orders placed by 3pm will be delivered the next day, delivery is Monday to Friday.

Royal Mail Special Delivery

Next Business Day

Special Delivery Orders placed by 3pm Monday to Thursday will be delivered before 1pm the next business day, Orders after 3pm Friday through to midday Sunday will be delivered before 1pm on the following Monday (bank holidays excluded).

Delivery exceptions

Royal Mail Tracked 24 Exceptions

HS, IM, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, ZE2-ZE3 postcodes will be delivered in 2-3 business days.

Royal Mail Special Delivery exceptions

The following postcodes will be delivered in 2-3 business days: HS2, PA60 - 75, 78, ZE2, 3, KW16 - non Town, KW17, PH30, 41 - 44

Our Returns Policy

We want you to be happy with your order and offer a 60 day no quibble guarantee on all products purchased through Fragrance Direct. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item received please see separate section here.

Cancellations

Our Returns Policy does not affect your statutory rights.

For information on your cancellation rights under the Right of Cancellation (Consumer Contracts Regulations 2013) please refer to our Terms & Conditions.

How to Make a Return

Please package your product(s) securely in the original packaging and return to the address below. You will also need to include a brief letter including your name and address and an explanation as to why you are returning the product(s). This will enable us to refund the correct account.

UK, Isle of Man & Channel Island Customers only*

If your Order was delivered via Royal Mail then please see the information below:
Please click on the Royal Mail website link below and select Fragrance Direct from the Retailer list, then follow the on screen instructions to complete your return.
https://www.royalmail.com/track-my-return/pick-a-retailer

If your Order was delivered via Hermes then please see the information below:-
Please click on the Hermes website link below and select the method of Return, then follow the on screen instructions to complete your return.
http://new.myhermes.co.uk/return.html#/direct?clientId=2655&childClientId=0

For International Customers, we are unable at this time to offer a freepost address for returns. Delivery charges incurred will not be refunded. Your statutory rights are not affected.

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include:aerosol items, items containing flammable, volatile or corrosive chemicals, some alcohol based items and items that contain contents under pressure. At this time, The Republic of Ireland do not allow for returns to be sent via the post. Please contact us for further information.

We always recommend obtaining a dated proof of postage receipt when posting, and retaining this until we confirm we have received your parcel. These receipts are also available from all Post Office counters.

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