Cookie Policy
What are Cookies?
Cookies are small, often encrypted, text files that are stored on your computer when you visit certain web pages. At fragrancedirect.co.uk we use cookies to keep track of what items you have in your basket, and to remember you when you return to our site. Cookies can’t harm your computer.
Our use of Cookies:
- To improve the performance of our website by understanding which part work well and which don’t.
- To improve the safety, security and integrity of our website.
- To improve your experience on our website, e.g. we use cookies to remember the products you’ve put in your basket and to personalise your experience.
- To understand who has seen which pages and advertisements on the Website.
- To determine how frequently particular such pages and advertisements are visited.
We will get your consent before enabling cookies on your browser. However, to order products from our website, you need to have cookies enabled on your web browser. If you don't wish to enable cookies, you'll still be able to browse our website, but you won’t be able to place orders or access some features of our website.
How do we classify the Cookies we use?
We use the following cookies:
Strictly necessary Cookies:These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website, they are deleted automatically.
Performance Cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual. Performance cookies are also known as analytical Cookies.
Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
Personalisation Cookies:These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.
How to manage Cookies?
Most internet browsers are automatically set up to accept cookies, but you can set your browser to block or restrict cookies. You can also clear the cookies from your browser at any point of time. Instructions to manage cookies can be found here.
Please note, if you use your browser setting to block Cookies you may not be able to access some features of our website.
We use google analytics application for tracking traffic patterns on our website. You can opt-out of google analytics or view the google analytics privacy statement by clicking here.
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe.
Changes to this policy
We keep our cookie policy under regular review. You are advised to check our website www.fragrancedirect.co.uk regularly for any amendments.
Contact Us
If you have any question about this policy, you can email, phone or write to:
Data Protection Officer, Fragrance Direct, Garrison House, Byrons Lane, Macclesfield, Cheshire, United Kingdom SK11 7JW
Telephone: (+44) 1625 432 565
Email: data.protection@fragrancedirect.co.uk
Which cookies do you use and why?
Here is a list of the cookies we use and why, some may collect personal data.
FRAGRANCE DIRECT
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| basket cookieNotice locale pageLoad PHPSESSID checkout uuid |
We use these cookies to provide you with the optimal online shopping experience as well as to ensure site performance is maintained. | Ranges from 10 years to the current browser session | Essential |
| navigationPath searchPreferences wishlist friendlyName wishlistNotice |
We use these to provide you with an improved online shopping experience | Ranges from 1 year to the current browser session | Functional |
ALGOLIA
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| _ALGOLIA | We use these cookies for our site search and catalogue | 180 days | Essential |
Privacy policy for Algolia can be found HERE
BING
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| _UET MUID MUIDB |
This cookie allows us to track user activity on the website. This data is used to monitor ad performance and provide better targeted ads. | The longest lasting cookie expires 2 years after your last visit to the website. | Advertising |
Privacy policy for Microsoft can be found HERE
CRITEO
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| _criteo_rvi | This cookie is used to provide a unique identifier for you across different sessions without exposing your user-sensitive data. Products may then be promoted on the Product Listing Page, with sponsored products appearing in a more prominent location. | The cookie expires 1 month after your last visit to the website. | Advertising |
| uid | This cookie is used to provide a unique identifier for you across different sessions without exposing your user-sensitive data. Products may then be promoted on the Product Listing Page, with sponsored products appearing in a more prominent location. | The cookie expires 25 days after your last visit to the website. | Advertising |
Privacy policy for Criteo can be found HERE
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| fr | Allows you to control the "Follow us on Facebook" and "Like" buttons | The cookie expires 90 days after your last visit to the website. | Advertising |
Privacy policy for Facebook can be found HERE
Opt out of Facebook can be found HERE
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| G_ENABLED_IDPS origin_id |
We use these cookies to add/test new functionality to the site | Session | Functional |
| _gcl_au 1P_JAR CONSENT NID DV |
These cookies track browsing habits and activity, and allow us to measure ad performance. This cookie is also used to remember your preferences and other information, such as your preferred language. | The longest lasting cookie expires 2 years after your last visit to the website. | Advertising |
| SIDCC | Security cookie to protect users' data from unauthorised access | The cookie expires 90 days after your last visit to the website. | Advertising |
| ga _gid _ga gat gac AMP_TOKEN __utma __utmt __utmb __utmc __utmz __utmv |
These cookies help us to understand website and app traffic and marketing performance. They may be used to create groups of users based on behaviour to improve the efficiency and relevance of our website and advertising. | The longest lasting cookie expires 2 years after your last visit to the website. | Advertising |
Privacy policy for Google can be found HERE
Opt out of Google can be found HERE
HEAP ANALYTICS
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| _hp2_id.2058211919 _hp2_id.446268702 _hp2_ses_props.2058211919 |
These cookies track browsing habits and activity. | 13 months | Analytics |
Privacy policy for Heap can be found HERE
KELKOO
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| kk_leadtag kelkooSrc |
Kelkoo is an advertising platform. | 1 year | Advertising |
Privacy policy for Kelkoo can be found HERE
MICROSOFT CLARITY
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| _clck _clskc |
Microsoft clarity is a user behaviour analytics tool | 1 year | Analytics |
Privacy policy for Microsoft Clarity can be found HERE
NEW RELIC
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| JSESSIONID | This cookie is used to monitor website performance and customer experience to inform improvements to our website. | The cookie expires when you close your browser | Essential |
Privacy policy for New Relic can be found HERE
Opt out of New Relic can be found HERE
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| _pinterest_cm | Pinterest is a visual discovery and planning tool. | The cookie expires 1 year after your last visit to the website | Advertising |
Privacy policy for Pinterest can be found HERE
Opt out of Pinterest can be found HERE
REDEYE
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| NetOutcome redeye | We use Redeye to send marketing emails along with CRM operations like abandoned baskets | Ranging from 10 years to the current browser session | Advertising |
Privacy policy for Redeye can be found HERE
SESSIONCAM
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| sc.ASP.NET_SESSIONID sc.UserId sc.ZoneId |
SessionCam is a website analytics and conversion optimization tool that enables our clients to gather details of how their customers use their site. | Current browser session | Analytics |
Privacy policy for SessionCam can be found HERE
Opt out of SessionCam can be found HERE
YOUTUBE
| Name of cookie | Why we use them | Expiry | Classification |
|---|---|---|---|
| PREF VISITOR_INFO1_LIVE YSC |
We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player. | CThe cookie expires 1 year after your last visit to the website. | Functional |
Privacy policy for YouTube can be found HERE
Opt out of YouTube can be found HERE