Cookie Policy

What are Cookies?

Cookies are small, often encrypted, text files that are stored on your computer when you visit certain web pages. At fragrancedirect.co.uk we use cookies to keep track of what items you have in your basket, and to remember you when you return to our site. Cookies can’t harm your computer.

Our use of Cookies:

  • To improve the performance of our website by understanding which part work well and which don’t.
  • To improve the safety, security and integrity of our website.
  • To improve your experience on our website, e.g. we use cookies to remember the products you’ve put in your basket and to personalise your experience.
  • To understand who has seen which pages and advertisements on the Website.
  • To determine how frequently particular such pages and advertisements are visited.

We will get your consent before enabling cookies on your browser.  However, to order products from our website, you need to have cookies enabled on your web browser. If you don't wish to enable cookies, you'll still be able to browse our website, but you won’t be able to place orders or access some features of our website.

How do we classify the Cookies we use?

We use the following cookies:

Strictly necessary Cookies: These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website, they are deleted automatically.

Performance Cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual. Performance cookies are also known as analytical Cookies.

Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

Personalisation Cookies: These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

How to manage Cookies?

Manage Cookie Preferences

Most internet browsers are automatically set up to accept cookies, but you can set your browser to block or restrict cookies. You can also clear the cookies from your browser at any point of time. Instructions to manage cookies can be found here.

Please note, if you use your browser setting to block Cookies you may not be able to access some features of our website.

We use google analytics application for tracking traffic patterns on our website. You can opt-out of google analytics or view the google analytics privacy statement by clicking here.

We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe.

Changes to this policy

We keep our cookie policy under regular review. You are advised to check our website www.fragrancedirect.co.uk regularly for any amendments.

Contact Us

If you have any question about this policy, you can email, phone or write to:

Data Protection Officer, Fragrance Direct, Garrison House, Byrons Lane, Macclesfield, Cheshire, United Kingdom SK11 7JW

Telephone: (+44) 1625 432 565

Email: data.protection@fragrancedirect.co.uk

Which cookies do you use and why?

Here is a list of the cookies we use and why, some may collect personal data.

Fragrance Direct

Name of cookie Why we use them Expiry Classification
basket
cookieNotice
locale
pageLoad
PHPSESSID
checkout
uuid
We use these cookies to provide you with the optimal online shopping experience as well as to ensure site performance is maintained. Ranges from 10 years to the current browser session Essential
navigationPath
searchPreferences
wishlist
friendlyName
wishlistNotice
We use these to provide you with an improved online shopping experience Ranges from 1 year to the current browser session Functional

Algolia

Name of cookie Why we use them Expiry Classification
_ALGOLIA We use these cookies for our site search and catalogue 180 days Essential

Privacy policy: https://www.algolia.com/policies/privacy/

Bing

Name of cookie Why we use them Expiry Classification
UET
MUID
MUIDB
This cookie allows us to track user activity on the website. This data is used to monitor ad performance and provide better targeted ads. The longest lasting cookie expires 2 years after your last visit to the website. Advertising

Privacy policy: https://privacy.microsoft.com/en-gb/privacystatement

Criteo

Name of cookie Why we use them Expiry Classification
_criteo_rvi This cookie is used to provide a unique identifier for you across different sessions without exposing your user-sensitive data. Products may then be promoted on the Product Listing Page, with sponsored products appearing in a more prominent location. The cookie expires 1 month after your last visit to the website. Advertising
uid This cookie is used to provide a unique identifier for you across different sessions without exposing your user-sensitive data. Products may then be promoted on the Product Listing Page, with sponsored products appearing in a more prominent location. The cookie expires 25 days after your last visit to the website. Advertising

Privacy policy: https://www.criteo.com/privacy/

Facebook

Name of cookie Why we use them Expiry Classification
fr Allows you to control the "Follow us on Facebook" and "Like" buttons The cookie expires 90 days after your last visit to the website. Advertising

Privacy policy: https://www.facebook.com/about/privacy/
Opt out of facebook: https://en-gb.facebook.com/policies/cookies/

Google

Name of cookie Why we use them Expiry Classification
G_ENABLED_IDPS
origin_id
We use these cookies to add/test new functionality to the site Session Functional
SIDCC Security cookie to protect users' data from unauthorised access The cookie expires 90 days after your last visit to the website. Advertising
_gcl_au
1P_JAR
CONSENT
NID
DV
These cookies track browsing habits and activity, and allow us to measure ad performance. This cookie is also used to remember your preferences and other information, such as your preferred language. The longest lasting cookie expires 2 years after your last visit to the website. Advertising
ga
_gid
_ga
gat
gac
AMP_TOKEN
__utma
__utmt
__utmb
__utmc
__utmz
__utmv
These cookies help us to understand website and app traffic and marketing performance. They may be used to create groups of users based on behaviour to improve the efficiency and relevance of our website and advertising. The longest lasting cookie expires 2 years after your last visit to the website. Advertising

Privacy policy: https://policies.google.com/privacy
Opt out of Google: https://support.google.com/ads/answer/2662922?hl=en-GB

Heap Analytics

Name of cookie Why we use them Expiry Classification
_hp2_id.2058211919
_hp2_id.446268702
_hp2_ses_props.2058211919
These cookies track browsing habits and activity. 13 months Analytics

Privacy policy: https://heap.io/privacy

Kelkoo

Name of cookie Why we use them Expiry Classification
kk_leadtag
kelkooSrc
Kelkoo is an advertising platform. 1 year Advertising

Privacy policy: https://www.kelkoogroup.com/privacy-policy/

Microsoft Clarity

Name of cookie Why we use them Expiry Classification
_clck
_clsk
Microsoft clarity is a user behaviour analytics tool 1 year Analytics

Privacy policy: https://privacy.microsoft.com/en-gb/privacystatement

New Relic

Name of cookie Why we use them Expiry Classification
JSESSIONID This cookie is used to monitor website performance and customer experience to inform improvements to our website. The cookie expires when you close your browser Essential

Privacy policy: https://newrelic.com/termsandconditions/privacy
Opt out of New Relic: https://newrelic.com/termsandconditions/cookie-policy

Pinterest

Name of cookie Why we use them Expiry Classification
_pinterest_cm Pinterest is a visual discovery and planning tool. The cookie expires 1 year after your last visit to the website Advertising

Privacy policy: https://policy.pinterest.com/en-gb/privacy-policy
Opt out of Pinterest: https://policy.pinterest.com/en-gb/cookies

Redeye

Name of cookie Why we use them Expiry Classification
NetOutcome
redeye
We use Redeye to send marketing emails along with CRM operations like abandoned baskets Ranging from 10 years to the current browser session Advertising

Privacy policy: https://www.redeye.com/legal/privacy-policy/

SessionCam

Name of cookie Why we use them Expiry Classification
sc.ASP.NET_SESSIONID
sc.UserId
sc.ZoneId
SessionCam is a website analytics and conversion optimization tool that enables our clients to gather details of how their customers use their site. Current browser session Analytics

Privacy policy: https://www.glassbox.com/sessioncam-privacy-policy/
Opt out of SessionCam: https://optout.sessioncam.com/choose-not-to-be-recorded/

YouTube

Name of cookie Why we use them Expiry Classification
PREF
VISITOR_INFO1_LIVE
YSC
We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player. The cookie expires 1 year after your last visit to the website. Functional

Privacy policy: https://policies.google.com/privacy
Opt out of YouTube: https://adssettings.google.com/authenticated?hl=en

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