Klarna

Pay later.

Pay later with Klarna now available.Get the goods first and pay up to 14 or 30 (UK) days after delivery. That's smoooth.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna's payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.

Frequently Asked Questions

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later work?
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. Once you are happy with your order you'll then have 14 or 30 (UK) days to complete the payment, at your convenience, at no extra cost when you pay on time.

Am I eligible for Pay later?
To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later?
Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Will a credit search take place against me?
Yes, Klarna will perform a credit check. This can affect your credit score depending on which payment option you choose in the checkout. When a credit check is performed, Klarna will verify your identity using the details you provided and Klarna look at information from your credit report. Depending on the payment option you choose, Klarna may perform different types of searches and checks to assess your financial standing:

A soft credit check is performed when you apply for our Buy Now Pay Later options which will not affect your credit score. Klarna will share data about your payments to credit reference agencies which are visible to other lenders.

A hard credit check will be conducted when applying for Financing – this may affect your credit score.

For more information, see here. https://www.klarna.com/uk/customer-service/perform-credit-check-affect-my-credit-score/

Why have I not been offered Pay later?
Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as Fragrance Direct have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

Does Klarna impact my credit score?
Klarna can affect your credit score depending on which payment option you choose in the checkout. When a credit check is performed, Klarna will verify your identity using the details you provided and Klarna look at information from your credit report. Depending on the payment option you choose, Klarna may perform different types of searches and checks to assess your financial standing:

A soft credit check is performed when you apply for our Buy Now Pay Later options which will not affect your credit score. Klarna will share data about your payments to credit reference agencies which are visible to other lenders.

A hard credit check will be conducted when applying for Financing – this may affect your credit score.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit, including with Klarna. Information such as payment holidays and existing, late and unpaid balances is visible on your credit file to other lenders.

Making repayments on time consistently will help build a positive history when using our payment options.

For more information, see here. https://www.klarna.com/uk/customer-service/perform-credit-check-affect-my-credit-score/

I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Fragrance Direct. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order. Have you received my payment? If you pay by card, Fragrance Direct will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What happens to my statement, when I've returned the goods?
Once Fragrance Direct has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

I've received a statement, but I've not yet received my goods.
You have 14 or 30 (UK) days to pay, so you don't need to pay right away. If your due date is near and there is no sign of your goods, please call Fragrance Direct to check on delivery. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?
As soon as Fragrance Direct has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven't received an email with my statement/payment information.
If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.

What counties is Klarna payment accepted in?
Klarna payment is accepted in UK, Germany, Austria, Netherlands, Sweden, Finland, Norway, Denmark.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply.