RETURNS POLICY

Returning An Unwanted Item

If you’re not satisfied with your order or have simply changed your mind, you can return any unopened products to us. As long as the item is still in its original condition, we accept returns, subject to the terms below.

Please return your item within 90 days of receiving and we will offer you a full refund to your original payment method, at the price you paid for the product. Please note we will not refund any postage you may have paid on the original order.

You can return items to us FREE of charge in the UK using Royal Mail Local Collect, just follow the link below. You will need to enter your order number, name, address and email address. Please retain your proof of postage.

Please CLICK HERE for full details on using the Royal Mail Local Collect system. If you encounter any difficulties using the Local Collect system please do not hesitate to contact us.

Returning A Faulty Item

If you receive any items which are faulty or damaged or an incorrect item, please contact Customer Service via the email address or telephone number below within 90 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.

To contact our Customer Service team please email help@fragrancedirect.co.uk or call 01625 443143 8.00am to 6.00pm Monday to Friday and 10.00am to 4.00pm Saturday and Sunday.