Fragrance Direct is one of the UK’s leading specialist online retailers, offering an extensive range of fragrances, cosmetics and beauty products direct to consumers through the company’s bespoke website.

As the Head of Marketing, you will be responsible for helping to drive the continued success of the company’s website marketing activity. You will need to be able to demonstrate a proven track record in online retailing or internet marketing. The role will report to the E-commerce Director and be based in the company’s Macclesfield head office. READ MORE

Roles and Responsibilities:

• Management responsibility for all brand/marketing communications.

• Overall accountability for the ongoing development of all customer campaigns across CRM, PPC, Affiliates, SEO, Social and other online channels.

• You will work closely with key suppliers and brands to maximise the potential of joint marketing campaigns.

• Working with web analytics packages, to help drive the business forward and improve overall customer profitability.

• The preparation of management reports on an ongoing basis and the identification of subsequent recommendations for the business.

• Liaison with external digital marketing agencies on the development of new research and analytical tools.

• Ad-hoc project management responsibilities working alongside the technical development teams.

• Lead the development of the marketing team in support of the department goals and objectives.

We’re looking for an ambitious individual with a proven track record in online marketing/retailing.

• The ideal candidate will have 3-5 years experience working in an online retail environment, preferably with a pure play proposition.

• Experience in the development of marketing campaigns in International markets would be an advantage.

• Experience of running large scale PPC campaigns and working with external agencies on Affiliates, Display, SEO and Paid Social are essential.

• You must possess a strong business acumen and be able to influence to internal stakeholders.

• A marketing or business studies degree or a similar relevant qualification.

• Strong analytical and numerical skills and an interest in working in a results orientated role.

• Excellent knowledge of Google Analytics, Microsoft Office products and specifically Excel.

To apply :

If you are interested, please send your CV to careers@fragrancedirect.co.uk
 

Your new company
We are excited to be recruiting for Customer Service Advisors to join our team in Macclesfield. The Customer Service Advisor roles are temporary to cover the Christmas period and offer shift patterns where flexibility is essential. READ MORE

Shift pattern, working 5 days out of 7 (one Saturday or Sunday each week)

• Shifts of 8am-4pm, 9am-5pm, 10am-6pm and 12pm-8pm Mon-Fri, 9am-5pm Sat/Sun

Not far from the town centre, train station and motorway links. Fragrance Direct is a leading UK beauty retailer, stocking over 16,000 products for 700 big-name brands, designer labels and high street favourites.

Your new role

In the role of Customer Service Advisor, your key duties will include:

• Taking inbound calls, live chats and emails from customers

• Dealing with a wide variety of enquiries and complaints

• Updating the database and other admin duties as required

• Following up queries to ensure customers are fully satisfied

• Advising customers about product information

• Giving advice with regards to the website etc

• Dealing with orders and returns

What you'll need to succeed

In the role of Customer Service Advisor, your key duties will include:

• Have an excellent phone manner and really enjoy speaking to people on a daily basis

• Have the ability to work as part of a lively and busy team

• Have a thick skin and not be fazed by difficult enquiries

• Be able to deal with people from various backgrounds in a cheery and effective manner

• Have good IT skills

What you'll get in return

You will be offered a salary of £15,000 per annum and additional benefits include;

• Staff discounts

• Free parking

To apply :

If you are interested, please send your CV to careers@fragrancedirect.co.uk