Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the SafebuyUK code of practice. This is also in accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03.

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not send you marketing emails unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes any information you provide us via the forms you fill in on the site. Examples of this would be:

your name

address

phone number

email address

credit/debit card details

order history

your profile

competition entries

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and/or those of Venda Limited (the company hosting this Site on our behalf). Any payment transactions will be encrypted using secure sockets layer (SSL) technology.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. www.allaboutcookies.org. We use this information to recognise you when you return to the site and to store information about your preferences to personalise our service for you.

Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your transaction by clicking submit. Such contact details and data may be used to contact you to enquire why you did not complete your transaction.

If you have any questions/comments about privacy, please do not hesitate to contact us.

Telephone number: 01625 432565

Email address: help@fragrancedirect.co.uk

Postal Address:
Fragrance Direct
Garrison House
Byrons Lane
Macclesfield
SK11 7JW

To unsubscribe from our marketing emails, simply click the ‘unsubscribe here’ link, located in the footer of each campaign.

Security & Cookies

Using your credit card at Fragrance Direct is completely safe.

When you order any of our products on-line, you can rest assured that your credit / debit card details and any personal details including name and address are safe.

The combined use of a registered digital certificate, giving permission for Internet companies to ask for your details, and the use of a secure server, not accessible over the Internet, ensure that personal details and your card details are transferred safely. As the transaction is sent from your machine, all of your details are encrypted, meaning that no one else could possibly access them. Moreover your details are not stored, eliminating any chance of them being found at a later date.

These days secure Internet transactions are so common place that many banks and building societies automatically protect you against fraud when shopping on line. Ask your bank or credit card provider for further details.

Security & Safe Shopping

Here at Fragrance Direct, we take your peace of mind and security extremely seriously. We aim to ensure that your shopping experience is safe, secure and can be trusted. From the moment you enter the checkout, every piece of information is secure.

Our checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption (the strongest possible) which secures your data. In our case, this service is provided by Datacash

All of your personal data (username, password, address and most importantly, credit card data) is encrypted (scrambled) by SSL. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see a padlock or a closed lock (depending on your browser), then SSL is active & working to protect you.

Click on the logo to see what our SSL certificate says about us

You can also check by looking at the URL line of your browser. When accessing a secure server the first characters of the site address will change from "http" to "https".

We are issued a unique SSL certificate, which is only issued after stringent checks are done, and if you like, is a seal saying you're buying safely. This certificate is issued by GeoTrust - one of only two certified SSL certificate providers in the world. Your security and comfort when shopping are absolutely essential so always be sure the sites you are using are taking all the necessary measures.

What are Cookies?

Cookies are tiny text files that are stored on your computer when you visit certain web pages. At fragrancedirect.co.uk we use cookies to keep track of what items you have in your basket, and to remember you when you return to our site.

To order products on fragrancedirect.co.uk, you need to have cookies enabled on your web browser. If you don't wish to enable cookies, you'll still be able to browse the site but you won’t be able to place orders. Most web browsers already have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer and we don't store personally identifiable information such as credit card details. Where you consent to us doing so, we use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how you use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website, we know you'd expect nothing less from Fragrance Direct!

Essential Cookies on Fragrance Direct


Cookie Name

Originating Page

Purpose

Expiry

locn

All

Collecting region code and setting user region

Never

lang

All

Collecting language code and setting display language

Never

RFID

Add to basket/log in

User reference id + verification hash collected, for the purposes of session control.

Never

SID

First page visited

Collects session ID for the purposes of session control.

Never

RVI

Viewing items

Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel.

One week

vbmprods

Viewing items

Collects list of recently viewed items for the purposes of displaying "recommended items" panel.

One week

vbmtracker

Viewing items

Collects recommended items tracking code for the purposes of building "recommended items" data.

One week

newCurr

Viewing currency exchange rates

Collects data on currency to rate against in order to provide an exchange rate

One week

referid

First page visited

Referral data to track sites that link to Venda

2 days

httprefer

First page visited

Referral data to track sites that link to Venda

2 days

Setview

Product list/ search list page

Keeps user's preference for the product information display page.

1 week

setViewPerPage

Product list/ search list page

Keeps user's preference for the number of products to view per page.

1 week

RSI

Search

Keeps last 3 keyword searches for the purpose of displaying the last 3 key words so users can quickly go back to them.

1 day

Tracking tags

Various

Analytical services

Not disclosed

Quench

All

First

Managing performance on the Venda platform


Browser settings:

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website.

We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash player privacy and security settings is available from the Adobe.