Security and Cookies

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the SafebuyUK code of practice. This is also in accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03.

We collect information about you for 2 reasons: firstly, to process your order correctly and secondly, to provide you with the best possible service. We will not send you marketing emails unless you have given us your consent. We also provide the facility to unsubscribe from our email marketing list. Examples of the information we are likely to collect are listed below:

your name
address
phone number
email address
credit/debit card details
order history
your profile
competition entries

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and/or those of Salesforce Commerce Cloud (the company hosting this Site on our behalf). Any payment transactions will be encrypted using secure sockets layer (SSL) technology.

Please note that we have the ability to retain any data that you provide on this website using Emarsys (Email Service Provider), even if you do not complete your transaction by clicking submit. Such contact details and data may be used to contact you to enquire why you did not complete your transaction.

If you have any questions/comments about privacy, please do not hesitate to contact us.

Telephone number: 01625 432565

Email address: help@fragrancedirect.co.uk

Postal Address:
Fragrance Direct
Garrison House
Byrons Lane
Macclesfield
SK11 7JW

To unsubscribe from our marketing emails, simply click the ‘unsubscribe here’ link, located in the footer of each email marketing campaign.

SECURITY & COOKIES

When you order any of our products on-line, you can rest assured that your credit / debit card details and any personal details including name and address are safe.

The combined use of a registered digital certificate, giving permission for Internet companies to ask for your details, and the use of a secure server, not accessible over the Internet, ensure that personal details and your card details are transferred safely. As the transaction is sent from your machine, all of your details are encrypted, meaning that no one else could possibly access them. Moreover your details are not stored, eliminating any chance of them being found at a later date.

Secure Internet transactions are so common place that many banks and building societies automatically protect you against fraud when shopping on line. Ask your bank or credit card provider for further details.

Security & Safe Shopping

Here at Fragrance Direct, we take your peace of mind and security extremely seriously. We aim to ensure that your shopping experience is safe, secure and can be trusted. From the moment you enter the checkout, every piece of information is secure. Our checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption (the strongest possible) which secures your data. In our case, this service is provided by Verifone

All of your personal data (username, password, address and most importantly, credit card data) is encrypted (scrambled) by SSL. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see a padlock or a closed lock (depending on your browser), then SSL is active & working to protect you.

You can also check by looking at the URL line of your browser. When accessing a secure server the first characters of the site address will change from "http" to "https".

We are issued a unique SSL certificate, which is only issued after stringent checks are done, and if you like, is a seal saying you're buying safely. This certificate is issued by GlobalSign - one of only two certified SSL certificate providers in the world. Your security and comfort when shopping are absolutely essential so always be sure the sites you are using are taking all the necessary measures.

What are Cookies?

Cookies are tiny text files that are stored on your computer when you visit certain web pages. At fragrancedirect.co.uk we use cookies to keep track of what items you have in your basket, and to remember you when you return to our site.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. www.allaboutcookies.org. We use this information to recognise you when you return to the site and to store information about your preferences to personalise our service for you.

To order products on fragrancedirect.co.uk, you need to have cookies enabled on your web browser. If you don't wish to enable cookies, you'll still be able to browse the site but you won’t be able to place orders. Most web browsers already have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer and we don't store personally identifiable information such as credit card details. Where you consent to us doing so, we use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how you use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.

We're giving you this information as part of our initiative to comply with legislation, and to make sure we're honest and clear about your privacy when using our website.

Essential Cookies on Fragrance Direct

COOKIE NAME ORIGINATING PAGE PURPOSE EXPIRY
DWSID (REPLACES SID) ALL SESSION COOKIE SESSION
DWSECURETOKEN_XXXXX ALL SESSION HTTPS SESSION
DWANONYMOUS_XXXXX ADD TO BASKET/LOG IN ANONYMOUS CUSTOMER TRACKING 6 MONTHS
DWUSER_XXXXX FIRST PAGE VISITED BM USER COOKIE 6 MONTHS
DWCUSTOMER_XXXXX VIEWING ITEMS CUSTOMER COOKIE 6 MONTHS
DWSOURCECODE_XXXXX VIEWING ITEMS SOURCE CODE COOKIE 24 HOURS
DWPERSONALIZATION_XXXXX VIEWING ITEMS AB-TESTING 31 DAYS
DWAC_XXXXX VIEWING ITEMS ANALYTICS COOKIE SESSION
COOKIE NAME DWSID (REPLACES SID)
ORIGINATING PAGE ALL
PURPOSE SESSION COOKIE
EXPIRY SESSION
COOKIE NAME DWSECURETOKEN_XXXXX
ORIGINATING PAGE ALL
PURPOSE SESSION HTTPS
EXPIRY SESSION
COOKIE NAME DWANONYMOUS_XXXXX
ORIGINATING PAGE ADD TO BASKET/LOG IN
PURPOSE ANONYMOUS CUSTOMER TRACKING
EXPIRY 6 MONTHS
COOKIE NAME DWUSER_XXXXX
ORIGINATING PAGE FIRST PAGE VISITED
PURPOSE BM USER COOKIE
EXPIRY 6 MONTHS
COOKIE NAME DWCUSTOMER_XXXXX
ORIGINATING PAGE VIEWING ITEMS
PURPOSE CUSTOMER COOKIE
EXPIRY 6 MONTHS
COOKIE NAME DWSOURCECODE_XXXXX
ORIGINATING PAGE VIEWING ITEMS
PURPOSE SOURCE CODE COOKIE
EXPIRY 24 HOURS
COOKIE NAME DWPERSONALIZATION_XXXXX
ORIGINATING PAGE VIEWING ITEMS
PURPOSE AB-TESTING
EXPIRY 31 DAYS
COOKIE NAME RDWAC_XXXXX
ORIGINATING PAGE VIEWING ITEMS
PURPOSE ANALYTICS COOKIE
EXPIRY SESSION

Browser settings:

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash player privacy and security settings is available from the Adobe.