Terms & Conditions

• Fragrance Direct only sell 100% genuine products. We do not sell any copies or fakes.
• All images are for illustration purposes only and may not be the exact bottle received, please check full product details for packaging and description.
• All stock and prices are subject to availability.
• All prices are in UK Pounds sterling and include VAT.
• The prices in Euros and US Dollars are based on an average daily exchange rate. When your order is processed the total actually charged may vary dependant on the rate of exchange at that time.
• Please check your order details carefully before submitting your order as changes cannot be made to your order once it has been placed and Fragrance Direct will not grant compensation in any form for inconvenience experienced as a result.
• Stock which is advertised as damaged, unboxed or with no lid are 100% genuine, they have never been used or on display. Please read carefully the exact packaging descriptions before ordering.
• Only one promotion code or gift voucher code, regardless of its origin, can be redeemed against any one order. Promotions do not apply to any site sales.
• Please note special offer prices are only valid if the item is purchased at the offer price. Fragrance Direct will not offer a refund for items bought at a higher price when it is not on special offer at the time of purchase.
• All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
• According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Fragrance Direct express permission to do so.
• Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Fragrance Direct reserves the right to cancel any orders if this information cannot be supplied.
• In some circumstances, postage prices quoted on the website may not be sufficient to cover actual postage costs. If this is the case, Fragrance Direct reserve the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.
• Fragrance Direct reserves the right to deliver certain orders to the Billing Address only. Customers will be notified by e-mail if this is the case.
• If Fragrance Direct has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods. Fragrance Direct will not be obliged to offer any additional compensation for disappointment suffered.
• For our returns policy please visit 'returns' use this link
• Orders returned 'Not Called For' by Royal Mail will be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled. The customer will then need to reorder the goods if they are still required.
• Orders not received, which were dispatched by Standard Postage, will not be deemed 'missing' until 15 working days have passed, therefore no resend or refund will be offered until after this period. Orders dispatched outside the UK must allow 28 working days.
• If an order is not received you must notify Fragrance Direct in writing or by email within 30 days of dispatch as no claim can be made after this time.
• Fragrance Direct shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
• In the rare event of a customer receiving an incorrect item, Fragrance Direct will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Fragrance Direct will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
• None of the above effects your statutory rights.