Orders being shipped via Standard Tracked Delivery and Express Tracked Delivery will be delivered by Royal Mail. Your tracking number will be available in the My Account section on the website. You must be available at the delivery address to accept your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local Royal Mail sorting office.

*All orders are tracked, insured and have a guaranteed delivery day. Your order will be delivered the following working day by Royal Mail. NOTE: Orders must be received by 2pm Monday - Thursday to ensure next day delivery.

Unfortunately, this service cannot be guaranteed at any other time. If you request next day delivery Friday - Sunday, on an English Bank Holiday or after 2pm it will be dispatched by next day delivery the next available working day.

CLICK HERE for more information on our Local Collect service. Orders must be placed by 2pm Monday-Thursday to ensure delivery within 2 days. Currently this service is available for registered Fragrance Direct customers only.

Please note: we no longer offer the Collect+ service. Any customers who have used this service in the past should CLICK HERE to check that their delivery address is not a Collect+ location.


Unfortunately, due to strict regulations introduced by the CAA (Civil Aviation Authority) we are unable to send all goods via Airmail, orders that we are unable to send via Airmail will be sent via land, some Country restrictions may apply. If your order does not contain any items classified as dangerous goods you will be given the Airmail option.


Due to restrictions we can only ship goods by Airmail to the countries below, this does mean you are restricted to the goods you can purchase but this will be shown during check-out. Delivery times are from date of dispatch, prices and delivery times vary by destination, see below:

Please note that as a result of these constraints, not all products are available for delivery to all destinations and notification of this will be made during the checkout and payment process. Please note that these changes may also affect BFPO addresses.