Returns

1. Under Distance Selling Regulations, a customer has the right to cancel their order at any time up to 7 working days following the day of delivery. Goods must be returned to us unused, unopened and in the very same condition in which they were originally dispatched by Fragrance Direct.
2. Fragrance Direct will not accept return for purposes of exchange nor refund, any item which as been used or is not returned in the exact same condition in which it was dispatched by Fragrance Direct.
3. All returned products will be refunded or exchanged provided they have not been used or damaged. Postage costs will only be refunded if goods received were incorrectly dispatched by Fragrance Direct, faulty or damaged upon receipt. Photographic evidence may be required to support a claim involving incorrect, faulty, or damaged items.
4. In respect of returns which have been authorised by Fragrance Direct, returned items should be sent by Royal Mail 1st or 2nd Class. Fragrance Direct does not cover return postage costs for Special Delivery or any courier service.
5. Customers wishing to return goods must contact Fragrance Direct by telephone on 01625 432565 or by email using sales@fragrancedirect.co.uk to obtain an RMA (Return Merchandise Authorisation) code which must be quoted when returning the goods along with a note detailing the reason for the return of the goods. In the event of items not being returned within 28 days from the issue of the RMA code, the customer will need to contact Fragrance Direct to obtain a new code.
6. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
7. Items which were supplied as "free with purchase" will not have any return postage costs in relation to their return refunded, nor will any replacement or alternative item be offered or issued.
8. Items damaged during return due to insufficient packaging on the part of the customer may only receive a part refund at our management's discretion.
9. For Health and Safety reasons, we cannot accept any cosmetic or skincare products for refund or exchange.
10. In the rare event of a customer receiving an incorrect item, Fragrance Direct will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Fragrance Direct will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
11. Items returned 'Not Called For' by Royal Mail or any other carrier that has been used by Fragrance Direct for dispatch will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If they still require the item the customer will need to reorder the goods.