FAQs

Want to know about postage and packing ? When you will receive your order ? Check through the Fragrance Direct Frequently asked Questions section to answer your query. If you cannot find the answers you are looking for, contact us at sales@fragrancedirect.co.uk and we will see if we can help!

How to order?

Why are the fragrances so much cheaper?

Is it real?

Why should I buy over the Internet?

How can I give a damaged or unboxed item as a present?

What is willing to wait?

Is this a secure site?

How much is postage and packaging?

How quickly will I receive my purchases?

What if I need to make an exchange or want a refund?

How to order?

The quickest and easiest way to order is to enter your credit or debit card details over our secure shopping basket. If you would prefer to order over the phone you can contact us on 01625 432565. Alternatively, you can e-mail us at sales@fragrancedirect.co.uk or you can send a postal order made payable to Fragrance Direct to; Fragrance Direct, Garrison House, Sutton Garrison, Byrons Lane, Macclesfield, Cheshire, SK11 7JW.

Why are the products so much cheaper?

We sell directly to the public. There is no shop and are no middlemen, so our overheads are kept very low. We pass our savings onto you!

Is it real?

All the stock is genuine. We sell the same name brand designer fragrances you find in the retail department stores except not at the retail prices. In the case of the unboxed or damaged items it is only the outer packaging that is the difference.

Why should I buy over the Internet?

Convenience shopping is readily available to all and bargain hunting can now become a pleasure. There are no more hassles with battling for parking spaces, queues, or waiting for a free shop assistant. You can order your favourite perfume or do all your Christmas shopping from the comfort of your own home or office, if you have an understanding boss!

How can I give a damaged or unboxed item as a present?

Wouldn't you rather receive a large bottle of fragrance than one much smaller in a pretty box? Why not throw away the damaged box and buy a gift bag, fill it with pretty coloured tissue paper and you have your own fancy packaging at a fraction of the price! Or alternatively, use our gift wrapping service to save your self any trouble at all!!

What is "Willing To Wait?"?

If you can't see what you want and you are "willing to wait" contact us. Our stock changes daily. If we haven't got it today we may well have it tomorrow. So put your name down to be first in line with no obligation to buy.

Is this a secure site?

Any payment transactions will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act 1998.

How much is postage and packaging?

If you would like details on our postage prices, next day delivery or shipping costs for overseas please see details in the delivery section

How quickly will I receive my purchases?

Fragrance Direct delivers within approximately 5 working days on our first class service, 3 working days on our tracked service and we also have a next day delivery service. Please choose your options at the checkout.

What if I want to make an exchange or want a refund?

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you.